FREE SHIPPING ON UK ORDERS OVER £150, EU ORDERS OVER £200 & INTERNATIONAL ORDERS OVER £250

Delivery & Returns

SHIPPING:

We ship worldwide, we use DHL for our Express Worldwide Shipping service. All deliveries will require a signature upon delivery.


Next day UK orders: 1 day (place order before 5pm)

UK orders: 1-2 days

EU orders: 1-3 days

International orders: 1-3 days

 

DHL service is fully tracked with two text message updates to let you know when your parcel will arrive. Please ensure your email address and mobile number are entered correctly.

 

Customers are responsible for Duties and Taxes paid.

Orders to the United States: duties and tax should not apply if your order is less than $800 USD.

 

POLICY:

 

Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase. 


Unfortunately we don't offer exchanges, if you would like a different size please send the item back for a full refund and re-order the replacement online.

 

If you have any queries or feel that we can help in anyway, please don't hesitate to contact us at: hello@otheruk.com or call us on +44 2920496067 between 9am and 5pm (GMT). Please allow some time during holiday period as these are very busy times for us.

 

 

RETURNS:

 

If you would like to return something using ‘Easy Returns’ please contact hello@otheruk.com. Please note that ‘Easy returns’ postage will be deducted from your refund amount.

 

Items must be returned to us unused & unwashed with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

 

Sale items can be returned for store credit ONLY.

 

To download a returns slip simply Click Here

 

To avoid the declination of your parcel please cut along the dotted line and attach to the front of your parcel you are returning (failing to do so will result in a customs charge) Failure to do so may be result in a customs charge.

 

 

FOOTWEAR

 

Returned footwear must be in box, with original packaging. 
Soles must have no wear. If footwear is returned with wear / damage they will be returned to the customer (additional postage costs will incur).



Office Opening Hours


09:30 - 17:00 GMT Monday to Friday

 

Email - hello@otheruk.com

Telephone -+44 2920496067



Our payment system is managed via PayPal and Sagepay, the worlds leading online payment systems. 

 


Press / Sponsorship enquiries: Katie@rogue-network.com

 

If you are interested in stocking OTHER contact: info@rogue-network.com

 

Address - OTHER UK 1 - 2 Dominions Way Business Park, Newport Rd, Cardiff, CF24IRF

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